To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and request a return within 7 days or receiving the item. You’ll also need the email confirmation printed or proof of purchase shipped back with the product for restocking and validity purposes.
To start a return, you can contact us at Support@ecopowerwheels.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@ecopowerwheels.com.
Items Not Acceptable For Return
550 Series Electric Scooter.
- 350 Series Electric Scooter.
- Paselec GS9 Plus
- Paselec GS9
- Paselec PC100
Please see our warranty page for more details.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on on gift cards, we will gladly offer you store credit towards anything on our shop.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.